- We try to describe all articles as exactly as possible. If nevertheless something should not please or fit, you have the right within 14 days without indication of reasons their purchase to revoke and the commodity back.
- Please send us a message to firstname.lastname@example.org (or contact form at https://www.mueller-das-schuhhaus.de/contact/) stating the order number and a short description of the problem - in case of damage, if possible with a photo. We will decide whether a return is necessary on a case-by-case basis.
Customers from Germany
Customers outside of Germany
Unfortunately, the return cannot be taken over by us. Please send the parcel back to the following address:
Müller das SchuhhausIn der Schorbach 167714 Waldfischbach-Burgalben
- The goods must be unused and in the condition in which they were delivered
- Articles, especially the leather soles, are in a clean condition (on a clean underground z. B. Try on carpet)
- Please make sure that the goods are carefully packed for return so that damage during return transport can be largely excluded. ( The shoebox itself is not sufficient packaging)
- Unfortunately the exchange into another size is not possible. If you would like to receive a different size, you are welcome to reorder the item, as our returns are automatically refunded
- The processing time after arrival in our warehouse can take up to 14 working days
- Please include the order form with every return
- Please do not return unfree parcels
- Due to high loss reports lately, we recommend not to leave the returns in a packing station!
Refunds are always made in the same way as the payment in the shop.For example, if you paid by credit card, the amount will be refunded to your credit card accordingly.