How do I cancel my order?
Once the order has been successfully completed, a cancellation within the system is no longer possible. We kindly ask you to contact our customer service in order to avoid further shipping costs and waiting times.
Why was my order cancelled?
Due to system-related inventory errors, it may happen that the delivery of individual articles is no longer possible.
I didn't receive the items I ordered?
In this case, please check the corresponding order confirmation that we have sent you after successful transmission of the order or compare the data with the enclosed order form. If you have received the wrong articles by mistake, please contact us.
We are very sorry that your received item has a defect or damage. In this case, please contact us by sending us the appropriate pictures of the defect or damage. You are also welcome to inform us by telephone.
How long does the delivery take?
The order will be processed directly after receipt of payment and usually delivered to the delivery address within 1 to 2 working days after shipment. You will receive a separate email from DPD or DHL stating the exact delivery date and time.
Is delivery to a Packstation/Post branch possible?
Your order can also be delivered to a packing station/post office. For this purpose, the option 'Send to Packstation/post office' must be selected at the delivery address of the order process. The following information must be provided: Packstation number or branch number and the postal number.
What are the payment options?
PayPal, PayPal ExpressDuring the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
SEPA direct debitIf you have selected the direct debit payment type, in order to pay the invoice amount, you do not need to be registered with PayPal. With the confirmation of the payment instructions, you are granting PayPal a direct debit mandate. PayPal will inform you separately about the date of the account debit in an advance notification (pre-notification). With the submission of the direct debit directly after confirmation of the payment instructions, PayPal will request its bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited. You will receive additional information during the ordering process.
Credit card (VISA,Mastercard)If you have selected the credit card payment type, in order to pay the invoice amount, you do not need to be registered with PayPal. The payment transaction will be carried out by your credit card company upon request by PayPal and debited to your card, directly after confirmation of the payment instructions and after your identification as the legal cardholder. You will receive additional information during the ordering process.
amazon payDuring the ordering process you will be forwarded to the online Amazon website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process. Directly after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.
Purchase on invoiceIf you have chosen the payment kind Purchase on calculation, you must not be registered to be able to pay the invoice amount with PayPal. After successful address check and credit investigation and delivery of the order we resign our demand in PayPal. In this case they can perform only in PayPal with guilt-releasing effect. Are valid for the payment winding up about PayPal – in addition to our Terms and Conditions – the Terms and Conditions and the data protection explanation of PayPal. You find further information and the entire Terms and Conditions of PayPal for the calculation purchase here:
How do I get a refund?
The refund is always made in the same way as the payment was made in the shop.
How do I return the goods?
You will find detailed instructions for the return under the following link:Return
When will my return be credited?
Processing your return may take up to 14 business days. The amount will be refunded using the same payment method you used to make your purchase. Depending on the payment method you have chosen, you will be able to view the credit on your account within the next few days. The respective transfer duration varies from bank to bank.